Updated as of November 1, 2021

Greater Cleveland Food Bank strongly believes in protecting the integrity and privacy of personal information gathered from our supporters through all of our communication channels, as well as from visitors to our Website. The protection of your privacy is of great importance to us, we have created this privacy policy to communicate our practices regarding the collection and dissemination of personal information that you provide to us and that can be linked to a specific individual, such as a name, postal address, telephone number(s), email address, or any other information, provided to us by our supporters and Website visitors (hereinafter “Personal Information”), as well as certain non-personally identifiable information collected when you visit many of our web pages such as the type of browser you are using (e.g. Internet Explorer or Firefox), the type of operating system you are using (e.g., Windows XP or Mac OS), the domain name of your internet service provider (e.g., AT&T or Verizon), aggregate data about the number of visits to the Website and/or aggregate data about the pages visited (hereinafter “Aggregate Data”).

This policy also applies when you use social media that overlaps Greater Cleveland Food Bank’s social media and/or Website.

This policy will be updated periodically, so please be sure to reread it from time to time. The most recent date the privacy policy was updated is provided at the top of the page. By submitting your personal information to us, you are agreeing that Greater Cleveland Food Bank may use the information in accordance with this privacy policy.

Greater Cleveland Food Bank’s Collection and Use of Personal Information and Donor Privacy Policy:

Greater Cleveland Food Bank collects Personal Information supplied to us voluntarily by supporters, volunteers, and visitors to this Website.  We may use such voluntarily provided information to improve our understanding of your interests, to improve our services, or to contact you for future support. In order to utilize certain features of our Website or receive information from Greater Cleveland Food Bank or make a donation, you may choose to provide Personal Information. If you do submit information to us, we will use that information for the purposes for which it was submitted. We may also use your information in other ways, such as to contact you about other Greater Cleveland Food Bank activities and/or fundraising campaigns, to conduct matching on Facebook or other social media, or as otherwise disclosed to you at the point of collection.  We may also use your name, postal address and telephone number(s) to contact you offline. If you do not wish for us to contact you offline, or receive such mailings, you may opt out by contacting us in accordance with the “Opt Out” section of this policy found below.

Greater Cleveland Food Bank uses third-party vendors to provide services on this Website and in offline business operations. The information that you submit on this Website may be provided to those vendors on a confidential basis so that those vendors can provide services (such as maintaining our database, sending email messages, facilitating fundraising activities, or processing credit card transactions) on our behalf. Greater Cleveland Food Bank will only request specific information from you in order to complete a transaction. We do not require that Website visitors provide us with Personal Information in order to contact us, or to be added to our email alert list.

If you do choose to provide us Personal Information voluntarily through any form that is currently available on the Website, we do not distribute this information to any third party. Your information will be added to our donor database, but this information will not be sold to or traded with other organizations or companies. From time to time, we may publish your name and giving level in documents such as an annual report.  If you prefer that we do not publish your name, please contact our donor services department at 216.535.2061.

By using our Website and providing this information to us, you consent to our collection, use and storage of your information in the manner described above.

Other than as described in this privacy policy, or as may be necessary to protect the rights, property, and safety of our organization or others, or as may be necessary to comply with applicable law, Greater Cleveland Food Bank will not share, give or sell the Personal Information you provide online.

Greater Cleveland Food Bank uses the non-personally identifiable Aggregate Data information to improve the design and content of the Website and to enable Greater Cleveland Food Bank to personalize your Internet experience.  Greater Cleveland Food Bank may use the Aggregate Data to analyze Website usage as well as create services and/or products to fit your needs.  Also, Greater Cleveland Food Bank shares this Aggregate Data with Greater Cleveland Food Bank’s related entities, partners, and/or other third party vendors.  Greater Cleveland Food Bank shall own such Aggregate Data and maintain copies of such as part of its records.

Google Analytics

Greater Cleveland Food Bank uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) which allows us to provide our web visitors with a more customized experience and increases the effectiveness and productivity of our Website and our electronic communications capacity.  Google Analytics uses “cookies”, which are text files placed on your computer, to help the Website analyze how users use the Website including specific pathways and matching users of the Website to individuals within Greater Cleveland Food Bank's donor and other databases, as well as matching users across different computer and mobile devices. The Non-Personal Information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on its servers in the United States.  Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for Website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Website.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.  However, outside of the Google Analytics platform, Greater Cleveland Food Bank may use unique IDs to link Personal Information to Google Analytics data. You can opt out of Google Analytics without affecting how you visit our Website – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

Use of Email Address

When you donate to Greater Cleveland Food Bank or sign up on our Website, take an advocacy action, share your story or complete some other data form, you will be asked to supply your email address. Greater Cleveland Food Bank does not sell or rent your email address to any third party. Email addresses gathered from donors or subscribers to Greater Cleveland Food Bank are only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers and vendors for purposes of providing services relating to our communications with you. 

Greater Cleveland Food Bank will only use your email address to send information about Greater Cleveland Food Bank (such as news and events, special programs, and fundraising).  From time to time, we may send out email messages that might include information about like-missioned organizations and companies, but we do not provide them with access to any Personal Information that you have provided. 

You may subscribe or unsubscribe to Greater Cleveland Food Bank at any time by contacting Greater Cleveland Food Bank or sending a notice by United States mail to the following address at the end of this policy.  Greater Cleveland Food Bank holds the Better Business Bureau’s Accredited Charity Seal and follows their practices for Ethical Business Practice. 

User Submissions

Greater Cleveland Food Bank welcomes your comments and participation on its Website.  However, you acknowledge that if you send us creative suggestions, stories, photos, videos, ideas, notes, drawings, concepts, or other information, the information shall be deemed, and shall remain, the property of Greater Cleveland Food Bank.  By submission of any information to us, you assign to us and we shall exclusively own all now known or hereafter existing rights to such information and shall be entitled to unrestricted use of the information for any purpose whatsoever, commercial or otherwise, without compensation.

As a user of this Website, you are responsible for your own communications and are responsible for the consequences of their posting.  Therefore, do not impersonate another person and do not transmit material to us that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner to post it; do not send material that reveals trade secrets, unless you own them or have the permission of the owner; do not send material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; do not send material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; and do not send sexually explicit images, advertising or solicitations of business, or chain letters.

You represent and warrant that any information and/or material you post or provide to Greater Cleveland Food Bank through any medium is truthful, accurate, not misleading, not confidential property of others, and not in violation of any other third party’s rights.  Furthermore, you acknowledge and agree that all submissions will become the property of Greater Cleveland Food Bank and that Greater Cleveland Food Bank has the right to publish or republish the submission for any type of use including for promotional and advertising purposes without compensation to you of any kind.  Should your submission include third party materials, you grant, represent and warrant that you, as well as the owner of such content, have expressly granted Greater Cleveland Food Bank a royalty-free, perpetual, irrevocable, world-wide exclusive license to use the submission in any manner, media or form now known or hereafter developed.  Greater Cleveland Food Bank shall have the right to sublicense its rights.

Cookies

Greater Cleveland Food Bank respects the privacy of our Website visitors and handles any information you provide us with care. The only personal data we gather from you is that which you voluntarily provide. However, we do track visitors through the use of cookies* and only use general statistics gathered from our Website traffic for our own purposes.

*Cookies: A cookie is a small piece of information that is sent to your browser when you visit pages in certain websites. The information that is sent to the browser is then saved to your hard drive and is used the next time you visit the same site to identify your computer. Many websites use cookies as a way to personalize pages or remember information such as personal profiles for shopping online. Users should check the privacy policies of those websites for further information.

Disabling Cookies

To remove cookies from your computer, visit your Internet browser’s “Help” section for information on how to delete cookies. In addition, there are many websites that provide browser and operating system specific information on how to delete cookies. When thinking about whether you want to delete cookies, you should be aware that some websites require cookies to function properly. After you delete cookies, you may have to re-register with some websites or you may notice difficulty in browsing some websites.

Security

This Website has security measures in place to protect the loss, misuse, and alteration of the information under our control. The security measures used on this Website include, but are not limited to, industry-standard Secure Socket Layer (SSL) technology, firewalls, and internal policies to maintain the security of stored data. While we follow generally accepted industry standards to protect the personal information submitted to us, no method of transmission over the Internet, or method of electronic storage, is 100 percent secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. 

A Special Note About Children

Greater Cleveland Food Bank does not knowingly gather any personally identifiable information from children under the age of 13.  You must be 13 years of age or older to access the site.  Greater Cleveland Food Bank has no interest in collecting information from children under the age of 13.

Warranties

GREATER CLEVELAND FOOD BANK MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND CONCERNING THE ACCURACY, SUITABILITY, OR SAFETY OF THE INFORMATION CONTAINED ON THIS WEBSITE OR ANY LINKED WEBSITE FOR ANY PURPOSE. ALL SUCH INFORMATION IS PROVIDED “AS IS” AND WITH SPECIFIC DISCLAIMER OF ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. GREATER CLEVELAND FOOD BANK MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND THAT THE SERVICES PROVIDED BY THIS WEBSITE OR ANY LINKED SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT THE SITE OR THE SERVER THAT HOSTS THE SITE ARE FREE FROM VIRUSES OR OTHER FORMS OF HARMFUL COMPUTER CODE. IN NO EVENT SHALL GREATER CLEVELAND FOOD BANK, ITS EMPLOYEES, AGENTS OR ANY OTHER PERSON WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION OR DELIVERY OF THIS WEBSITE, BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS SITE OR ANY LINKED SITE.

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, GREATER CLEVELAND FOOD BANK EXPRESLLY DISCLAIMS ANY RESPONSIBILITY FOR THE ACCURACY, CONTENT, AVAILABILITY OF INFORMATION, PRODUCTS, SERVICES OR MERCHANDISE FOUND ON THIRD PARTY STIES THAT LINK TO OR FROM THE GREATER CLEVELAND FOOD BANK SITE.  GREATER CLEVELAND FOOD BANK DISCLAIMS ANY RESPONSIBILITY FOR PRODUCT OR SERVICE ORDERING FUNCTIONS, ORDER FULFILLMENT OR COMPLIANCE OF PRODUCTS OR SERVICES WITH ANY MANUFACTURER’S WARRANTIES OR SPECIFICATIONS.  GREATER CLEVELAND FOOD BANK CANNOT BE HELD RESPONSBILE FOR THE MATERIAL CONTAINED ON THIRD PARTY SITES AND/OR RELATED SERVICES NOR DOES GREATER CLEVELAND FOOD BANK MAKE ANY REPRESENTATIONS OR WARRANTIES AS TO THE SECURITY OF ANY INFORMATION YOU MIGHT BE REQUESTED TO GIVE TO THIRD PARTY SITES.

External Links

Links to other websites do not imply an endorsement of the materials disseminated at those websites, nor does the existence of a link to another site imply that the organization or person publishing at that site endorses any of the materials at this site. Links to other Websites are provided by Greater Cleveland Food Bank as a convenience to its users. Greater Cleveland Food Bank is not responsible for the materials contained at any website linked to this site. If you visit the websites of any of our partners, please consult their privacy policy.  Our privacy policy applies only to your use of the Greater Cleveland Food Bank site and direct interactions with Greater Cleveland Food Bank. We do not disclose personally identifiable information to those operating linked websites and we are not responsible for their privacy practices.

Binding Effect/Modification of Policy and Terms

By accessing the Greater Cleveland Food Bank Website, you agree that the terms, combined with your act of using the Website and/or services offered on or through the Website have the same legal force and effect as a written contract with your written signature and satisfy any laws that require a writing or signature, including any applicable stature of frauds. You further agree that you shall not challenge the validity, enforceability or admissibility of the terms on the grounds that it was electronically transmitted or authorized.  In addition, you acknowledge that you have had the opportunity to print the terms.

Greater Cleveland Food Bank may change this Privacy Policy.  Your continued viewing of or use of this Website following the posting of any changes to this Privacy Policy and Terms of Use will signify your assent to any such changes or amendments.

Opt-out/Contact Greater Cleveland Food Bank

If you wish to opt-out of receiving future communications or should you wish to opt-out of having your name shared by Greater Cleveland Food Bank in print or online, please contact Greater Cleveland Food Bank at the below address or phone number or submit your request via Greater Cleveland Food Bank’s website Contact Us form.

Postal Mail:   
Greater Cleveland Food Bank
13815 Coit Rd. Cleveland OH 44110

All opt-out requests will be honored, but please be patient with us as it may take six (6) to eight (8) weeks for opt-out changes to be fully implemented.

Should you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, contact Greater Cleveland Food Bank at 216.535.2051.

Thank you for reading this privacy policy and visiting our website.

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